IBPTS Personal Development Training In "Customer Service"

.                                                                                                  .

PCV Drivers     Rail Staff      Airline/Airport Staff       Hotel Staff      Tourism & Hospitality Staff

IBPTS 1-Day “Excellence in Customer Services” training courses are specifically designed for personnel employed in the Public Transport, Travel, Tourism and Hospitality Industries. As these are “Customer Services” businesses. IBPTS consider it an essential essence that the prominent employees which have constant daily contact with customers are conversant in delivering a high standard of "Customer Service". All to often most attention in a business goes into attracting new customers, yet all the information shows that attracting new customers can be much more costly than supporting and retaining exsisting ones!

To provide an outstanding "Customer Service" requires:

•  A commitment by senior management
•  A "Customer Service" culture throughout the business
• Indivdual skills to recognise your real customers and deliver an outstanding service

 IBPTS courses will help to raise the awareness of “Customer Service” in your business and will assist delegates gain the skills to deliver exceptional “Customer Service”. The courses are delivered as “In-Company Courses”, tailored to the individual clients requirements, for a maximum of 20 delegates per course. IBPTS workshops are lively and interactive. IBPTS make sure that clients have the opportunity to relate our teaching to their practice. IBPTS find this has a big impact on the success of our training leading to memorable “Customer Service” experience. 

IBPTS are always happy to discuss amendments to the structure and content to meet particular needs.