IBPTS are the connoisseurs “Mystery Shoppers” of the “Public Transport, Travel and Tourism” world.

“Mystery Travelling” is a performance evaluation and a valuable means to highlight contact between employees and customers, strengths and weaknesses in all areas of peripheral areas of operation and identify areas of perceptive service erosion.

The “Public Transport, Travel and Tourism” industries function in an extremely competitive market, where the standard of service delivery really does count, where transport and travel operators’ are realising the true benefit of using an IBPTS “Mystery Traveller”. With an immense investment in marketing and advertising, what happens when customers make contact with the operators’ employees and use their services?

IBPTS provides a customised “Mystery Travelling” service tailored to our individual clients' requirements and are flexible to meet all budgets. With a “Mystery Travelling” team all over the UK, we can match the type of customer that will travel and use our clients’ services and provide a comprehensive, precise, reliable and value for money service, enabling our clients to look at their business through the eyes of their customers.

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Costs

All IBPTS “Mystery Travelling Surveys” are individually priced to the clients’ specification and come as an “All-Inclusive” Package.

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For further information and to join our mailing list please email info@ibpts.co.uk

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